Effective Date: April 23, 2019
In providing the Service, we collect and obtain information about individual consumers (“End Users”) to, among other things, provide End Users access to our platform though which End Users can connect with Contractors to obtain the support services from Contractors through email or telephone correspondence. In providing the Service, we also act as a service provider to Contractors who use the Service to cut down on the administrative costs of creating their own website, marketing, developing their own client-base, and payment processing system, so they can concentrate on providing their services to End Users.
Information We Collect.
HRDRV collects information from and about users of the Service in a variety of ways. This information includes:
Information You Provide. We collect information you provide when you use the Service or otherwise communicate with us. If you register an account with us, we will collect the information you provide, such as your name, email address, phone number and credit card/debit card information (handled via our third party payment processor in accordance with HRDRV’s Terms of Service). We will also collect any information you submit through your use of the Service. For example, if you are an End User, the information you provide can include your messaging history and any information included in your messages via the Service. We may also collect information through your communications with our customer-support team.
Contractor Submitted Information about End Users. Contractors may provide us information about End Users they provide services to via the Service.
Device and Usage Information. Like most online services, we automatically receive standard technical, information when you interact with our Service including browser and device information such as unique device identifiers, mobile phone carrier, internet protocol (IP) addresses (which may identify your general geographic location), browser types, and the date and time of your interactions. We also receive information about your interactions with our Service, such as which website pages you visited and how much time was spent on the page.
Automatically Collected Information. We may collect this information using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable us to personalize your experience on the Service, maintain a persistent session, passively collect demographic information, and monitor advertisements and other activities. Our Service may use different kinds of cookies and other types of local storage (such as browser-based or plugin-based local storage).
How We Use Your Information.
We use information in a variety of ways to provide our Service and to operate our business, including the following:
Service Related Usage. We use the information we collect about and from you for a number of purposes, including: providing and supporting the Service, analyzing how you use the Service, and better tailoring features.
Communications. We use your information to communicate with you for Service-related purposes. For example, we may send email to the email address you provide to us or text messages, to verify your account and for informational and operational purposes, such as account management, customer service, system maintenance, and other Service-related purposes.
Improve our Service.
We use the information that we collect
to understand and analyze usage trends and preferences;
to monitor and analyze the effectiveness of our Service; and
to improve our Service and develop new products, services, features, and functionality.
Marketing. As permitted by applicable law, we may use information we about you for marketing purposes, such as providing you with promotional materials that may be useful, relevant, valuable or otherwise of interest to you. Where required under applicable law, we’ll obtain your prior opt-in consent to send you electronic marketing communications.
How We Share Your Information.
We may share, transfer, or disclose your information, if you consent to us doing so, as well as in the following circumstances:
Contractors. We share information collected from you through the Service with your Contractor to enable them to provide support services to you.
We may disclose your information as we believe to be necessary or appropriate to:
comply with applicable law and legal processes;
respond to requests from public and government authorities, including public and government authorities outside your country of residence;
enforce our Terms of Service;
protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and
allow us to pursue available remedies or limit the damages that we may sustain.
Corporate Transactions. We reserve the right to transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets.
Aggregate, De-Identified Information. We may use your data to create aggregate or statistical information that does not directly identify a specific person, and we may share that information. For example, we may share anonymous and aggregated reports and information on user demographics and traffic patterns with third parties.
We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of the Service is directed to children under the age of 13. If you learn that your child has provided us with personal information without your consent, you may alert us at the contact information listed below. If we learn that we have collected any personal information from children under 13, we will promptly take steps to delete such information and terminate the child’s account.
California Privacy Rights.
You can opt-out of receiving further promotional emails from us by following the unsubscribe instructions provided in the promotional email you receive or by contacting us directly at the email address listed below.
You can opt-out of receiving further text messages from us by replying “STOP” to any text messages you receive from us.
11271 Ventura Blvd #165
Studio City, CA 91604
Effective Date: April 23, 2019